All Publications

Showing 81 - 90 of 263
Paper

Global Financial Inclusion and Consumer Protection Survey: 2017 Report

Main survey findings on the enabling environment in 141 economies
Paper

Good Practices for Financial Consumer Protection: 2017 Edition

Comprehensive reference and assessment tool for financial sector regulators
Paper

Children and Finance: Consumer Protection and Security of Savings and Payments

Overview of recommendations, guidelines and best practices
Paper

Information Disclosure and Demand Elasticity of Financial Products: Evidence from a Multi-Country Study

Testing the effectiveness of simplified disclosure formats in Peru and Mexico
Paper

Mechanisms to Improve Client Protection Practices in Rwanda

Overview of assessments and action plans undertaken by Rwandan MFIs and SACCOs
Paper

Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit

Emerging consumer risks and recommendations for responsible practices in mobile credit
Paper

Consumer Protection in Digital Credit

Tips and recommendations for digital lenders to build strong business models
Guide / Toolkit

Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion

Guide for designing actions to give low-income customers choice, respect, voice, and control
Paper

The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya

Results and recommendations from mystery shopping surveys with the country's 11 largest banks