This deck synthesizes insights from a survey of existing literature and consultations with experts and highlights opportunities and risks for workers as well as gaps in the evidence base around the livelihoods of platform workers.

This project analysis provides insights into the types of consumer protection issues faced by consumers across financial providers in Kenya, Nigeria, and Uganda.

This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.

Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.

This paper explores the potential impact of incorporating the collective voice of consumers into financial sector policy and regulation, and opportunities for funders to help elevate these voices.

Based on a survey with 36 members of Consumers International from 32 low- and middle-income countries this report highlights key approaches that consumer associations can use to advocate for better financial consumer protection.

A survey of the policy landscape

There is a need to develop the regulatory capacity to monitor credit markets and to prevent and manage distress caused by over-indebtedness.

Bridging regulator and academic perspectives

This factsheet urges the private and public providers to promote initiatives that improve data protection and regulation mechanisms through training and customer information tools.