All Publications

Showing 151 - 160 of 263
Paper

Responsible Finance Market Overview: Mozambique

Examining the status of responsible finance in Mozambique
The SEEP Network
Paper

Responsible Finance Market Overview: Rwanda

Examining the status of responsible finance in Rwanda
The SEEP Network
Paper

Responsible Finance Market Overview: Senegal

Examining the status of responsible finance in Senegal
The SEEP Network
Paper

Responsible Finance Market Overview: Uganda

Examining the status of responsible finance in Uganda
The SEEP Network
Case Study

Listen in Order to Protect Clients

Assessing the performance of a Filipino microfinance NGO on client protection principles
Ledesma, J.M., Obedoza-Pangan, A., MicroSave Consulting (MSC)
Paper

Study of Client Protection Practices in Latin America and the Caribbean

Assessing the performance of financial institutions in protecting their clients
Guzmán, S., Center for Financial Inclusion at Accion, Inter-American Development Bank
Guide / Toolkit

Essential Documents for New Clients: A Toolkit for Financial Institutions

Toolkit for helping new clients fully understand their financial obligations
The Smart Campaign
Paper

Applying Behavioral Economics at the Financial Conduct Authority

Using behavioral insights to design efficient financial market regulations
Erta, K., Hunt, S., Iscenko, Z., Brambley, W. , Financial Conduct Authority
Guide / Toolkit

Client Protection for Youth Clients: UNCDF-YouthStart Technical Note

Addressing the characteristics, needs and vulnerabilities of young clients
Perdomo, M., United Nations Capital Development Fund (UNCDF), Mastercard Foundation
Paper

Responding to Client Complaints at Tameer Bank, Pakistan

How can banks use call centers to address customer complaints?
Center for Financial Inclusion at Accion, The Smart Campaign