All Publications

Showing 691 - 700 of 867
Paper

Counting (On) Your Prospective Clients: Guiding Principles in Measuring Microfinance Client Satisfaction and Loyalty

How to Measure client satisfaction in microfinance?
Pawlak, K., Szubert, D., Microfinance Centre (MFC)
Paper

Focusing on Clients: A Satisfaction Survey of ASA Small Loan Members' Groups

Are clients satisfied with ASA's operations?
Wenham, A., ASA International
Case Study

Insurance Policy for Low-income Market Segment in Ghana

Prototype design and development of MIS software for partner-agent projects in microinsurance
CARE
Paper

Lessons from Pilot Testing Financial Services: The Experience of MicroSave

The 'how' and 'why' of pilot-testing financial services and products
Cracknell, D., Sempangi, H., Wright, G.A.N., Mukwana, P., McCord, M., MicroSave Consulting (MSC)
Paper

Market Research and Client-Responsive Product Development

How can market research help in responding to the needs of microfinance clients?
Wright, G., MicroSave Consulting (MSC)
Paper

Promoting Client-focused Organization: Partner's Exit Monitoring System

Developing an exit monitoring system
Pawlak, K., Jahic, S., Microfinance Centre (MFC)
Paper

Adapting Market Research Tools to Diverse Environments: Lessons from Europe

Improving market research tools by adapting them to local needs
McCarter, E., MicroSave Consulting (MSC)
Case Study

Cost-effective Client Assessment in a Small Microfinance Institution: The Experience of DEMOS in Croatia

How to provide better products/services and gain client loyalty?
Tsilikounas, C., Kljaic, B., Microfinance Centre (MFC)
Paper

Designing Deposit Insurance

Deposit insurance, product design and the Latin American experience
Demaestri, E., Kiguel, M., Inter-American Development Bank
Paper

Downscaling Institutions and Competitive Microfinance Markets: Reflections and Case Studies from Latin America

Will large financial institutions dominate the microfinance market?
Chowdri, S., Calmeadow