All Publications
Remote Coaching to Prevent Dormancy Among Low-Income Savers
Research findings from Uganda sharing results from qualitative interviews with women who report greater sense of trust and relationship with the bank and improved saving behavior as a result of coaching.
Responsible Finance in the Cocoa Supply Chain in Côte d’Ivoire: The Leverage Role of the Financial Sector in Eliminating Child Labour
This brief assesses the responsibility of financial sector actors in eliminating child labor in the cocoa supply chain in Côte d’Ivoire.
Scaling up Access to Finance in Kigoma, Tanzania
This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.
Application of CGAP Customer Outcomes Framework in Uganda
This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.
Consumer Risks and Digital Financial Services: A Côte d’Ivoire Study
This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.
Customer-Centric and Responsible Digital Credit Solutions for Urban and Rural Non-farm Entrepreneurs and Smallholder Farmers
This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.
Different Strokes for Different Folks: A Customer Onboarding Comparative Analysis
This publication looks at the strategic operations and tactics applied by the Scale2Save partners in East and West Africa to acquire customers.
Kenya: A Financial Consumer Protection & Debt Policy Review
This publication looks at the consumer landing landscape for the poor and makes financial inclusion, financial consumer protection, and financial literacy-related suggestions to the Kenyan Government.
Social and Solidarity Economy: Social Innovation Catalyst in Africa?
The report highlights internal and external factors impacting social and solidarity economy organizations in their social innovation process and presents a set of policy recommendations to unlock their potential.
Choice of Channel: Understanding How Low- and Moderate-Income Women in Kenya Choose Channels for Financial Transactions
This slide deck shares insights from a choice of channel study to understand how women in the low- and moderate-income segment in Kenya select a financial channel.