Paper
The Art of Change: A Practical Approach to Changing Behaviors of Financial Service Providers for More Meaningful Outreach to Low-Income People
44 pages
Is change possible without changing our behaviors and habits? During six years of implementation, the Scale2Save program for financial inclusion gathered significant learning on institutional transformation.
This publication explores the leanings from change management processes within the program’s partner financial service providers - LAPO Microfinance Bank in Nigeria, ADVANS Côte d’Ivoire and BRAC Uganda Bank Limited.
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