FinScope Zambia 2009

The FinScope survey tool has been developed by FinMark Trust as a nationally representative survey of consumer perceptions about financial services and issues. The survey is conducted among adults, defined as all individuals aged 16 and above. To date, it has been completed in 14 African countries. FinScope provides insights into how people source their income and manage their financial lives. By so doing, FinScope assists in establishing credible benchmarks and indicators of financial inclusion, while at the same time providing insights into market obstacles to growth and innovation, and highlighting opportunities for policy reform and innovation in product development and delivery.