This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.

Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.

This paper explores the potential impact of incorporating the collective voice of consumers into financial sector policy and regulation, and opportunities for funders to help elevate these voices.

Based on a survey with 36 members of Consumers International from 32 low- and middle-income countries this report highlights key approaches that consumer associations can use to advocate for better financial consumer protection.

Delve into the extensive summaries plus full recording of the EMW2020 sessions covering key topics such as the impact of & response to COVID-19, effective & inclusive savings, digital finance, climate change, client protection and more.

The Initiative will accept proposals for full and pilot projects which use randomized controlled trial evaluation to assess the impact of a consumer protection intervention or market monitoring tool.

There is a need to develop the regulatory capacity to monitor credit markets and to prevent and manage distress caused by over-indebtedness.

A survey of the policy landscape

Bridging regulator and academic perspectives

This webinar facilitates the adoption/implementation of the objectives of the policy model on Consumer Protection for Digital Financial Services by the members of the the Digital Financial Services Working Group and the Consumer Empowerment and Market Conduct Working Group at Alliance for Financial Inclusion.