Artificial Intelligence in Financial Inclusion: How Should Supervisors Respond?
The use of artificial intelligence and machine learning in the financial sector is spreading exponentially across advanced and emerging economies. What are the risks and opportunities presented by these innovations?
Digital Transformation: Who Is in the Driver's Seat?
The role of executive leadership is key for microfinance institutions to move successfully towards the digital future.
Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving
Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.
Incentives for Small Retailers to Climb the Modernization and Digitization Ladder
Lessons from traditional small-scale shopkeepers in Mexico on finding incentives beyond business education and cash provision
Digital Innovation: Three Key Lessons to Improve the Resilience of African MFIs and Their Clients
Takeaways from the African Microfinance Week (SAM) on overcoming the challenges and risks associated with digital transformation
How To Keep the Human Touch While Digitizing Agricultural Value Chains
Hedwig Siewertsen of AGRA discusses the different digital solutions for financing agricultural value chains that were shared at African Microfinance Week this year.
Digitization in Microfinance: Case Studies of Pathways to Success
This Working Paper takes a unique look at MFI innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization.
Feeling the Social Finance Vibe in Europe and Central Asia
Microfinance Centre’s new CEO discusses the challenges of the pandemic, digital transformation and the future of inclusive finance.
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.