Research Manager, India
Women’s World Banking is seeking a Research Manager based in India to lead qualitative and quantitative research on women’s financial inclusion.
Research is integral to Women’s World Banking’s approach to understanding the financial lives of low-income women in emerging markets and developing innovative financial solutions for women’s security and prosperity.
The Research Manager will collaborate with financial service specialists and qualitative and quantitative researchers to contribute to three broad workstreams: 1) global research to identify new opportunities and strategies to advance women’s financial inclusion; 2) customer research to design new financial solutions for low-income women in partnership with financial institutions; and 3) evaluate the impact of financial services on women’s lives.
The ideal candidate will have a successful record of publication on financial services or financial inclusion research, focused on driving stakeholder action. The role includes overseeing mixed methods research to conduct needs assessments, develop new financial solutions, and evaluate the impact of financial services in India and potentially other markets in South Asia. She will help to understand customer segmentations and support in evidence-based decision making.
Tasks and Responsibilities:
- Design and lead new research on women’s financial inclusion in alignment with Women’s World Banking’s advocacy strategy that drives key stakeholders’ actions in the public and private sectors.
- Provide data driven insights, using a range of qualitative and quantitative research methods, to support the iterative development of financial solutions that will be used by women.
- Synthesize research findings to identify opportunities for different stakeholders to take action to advance women’s financial inclusion.
- Disseminate research findings and engage stakeholders with research publications, blogs, presentations, etc. that advance insights from solutions and research projects.
- Participate in establishing partnership with network members, policy makers (to help influence policy) and key decision makers.
- Research design responsibilities:
- Identify priority research topics in India and lead the design of qualitative, quantitative and mixed methods research projects to advance the evidence base on women’s financial inclusion and economic empowerment.
- Develop research plans for customer research to inform the design of financial solutions for low-income women customers and the financial services provider.
- Select appropriate research methods and analytical approaches for the specific engagement, ensuring methodological rigor within budget and timeline constraints.
- Conduct secondary research to draw insights on various aspects of women’s financial inclusion in a given market, including the policy, legal, regulatory, technological, and financial environment, and gender norms and practices.
- Secure approval from the appropriate Institutional Review Board (IRB), adhere to IRB protocol for research studies, and ensure ethical standards and procedures for research with human subjects across activities.
- Contribute to Women’s World Banking’s research agenda and internal research standards.
- Quantitative research responsibilities:
- Design impact evaluations using experimental and/or quasi-experimental methods to assess the short-, medium- and long-term impact of complex financial solutions on the financial lives and economic empowerment of low-income women.
- Manage research firm responsible for large-scale survey data collection, and ensure quality control of data, including oversight of survey programming and data management.
- Analyze datasets using appropriate statistical methods to understand patterns, trends, and relationships in customer characteristics and behavior (e.g., financial transactions).
- Qualitative research responsibilities:
- Lead the design of interview guides and protocols for qualitative data collection.
- Procure, supervise, and train research firms, interpreters, and/or translators to support qualitative data collection.
- Lead qualitative data collection and conduct in-depth interviews, participant observations, focus group discussions, etc. with low-income women customers, frontline staff, and others.
- Analyze qualitative data and share nuanced findings in an accessible format with project teams.
- Reporting and communications responsibilities:
- “Be the advocate” of women’s access to financial services in India with the financial services industry, policy makers and strategic stakeholders identified by WWB in South Asia and elsewhere.
- “Tell the story” internally and externally, supported by compelling data, insights and analysis, whether at the board, company executive, manager and team levels or in public for a and social media, using contemporary tools, charts and other data visualizations that are clear and easy to understand for any interested layperson.
- Write emails, memos, and briefs to clearly communicate concepts and processes related to projects with internal and external stakeholders.
- Communicate findings and recommendations via written and oral presentations, slide decks and technical reports to staff and clients at high level meetings internally and externally.
- Master’s degree or Ph.D. in Anthropology, Sociology, Economics, Development Economics, Feminist Studies, Political Science, Development Studies, or related disciplines, with at least five years of experience in applied research.
- Six to ten years of total work experience.
- Key skills needed are in research design, primary qualitative and quantitative data collection, quantitative and qualitative data analysis, secondary research; experience with NGOs / social developmental sector; experience in monitoring.
- Demonstrated experience translating nuanced research findings into actionable insights.
- Successful track record working within a diverse, multi-cultural global organization, collaborating with remote colleagues, and delivering high quality work with minimal supervision.
- Understanding of financial inclusion policies and financial services sector in India, particular of savings/ loans and insurance products.
- Excellent verbal and written communication skills in English for diverse audiences.
- Fluency in one or more Indian languages. Fluent in Hindi or/and other India languages (e.g. Marathi / Gujarati / Tamil etc) is a plus.
- Ability to travel 30-40 percent time, primarily within India but could include other markets.
- Experience working on women’s financial inclusion, women’s economic and empowerment issues, and gender in India.
- Five to six years of research experience related to social / development sector with publication record or related to financial services, financial inclusion, fintech, and/or digital financial services with publication record.
- Experience conducting qualitative fieldwork on sensitive topics with low-income populations, working within short timelines, budget constraints in India.
- Preferred expertise with quantitative research:
- Experience with experimental and quasi-experimental research design.
- Design survey questionnaires and programming into a data collection software (Survey CTO preferred).
- Ability to supervise data collection and data-entry processes, ensuring good quality of the data at both stages.
- Experience in data analysis and data visualization using SPSS, Stata, SAS, R or Python.
- A preference for candidate with passion for women-centered methodologies and women’s economic empowerment.
- Experience of working with National/ International NGOs/ UN Bodies/ Government/ startups/ financial sector will.