Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.  

This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.

This webinar explores various consumer financing approaches for expanding access to clean cooking fuels for household energy, including microfinance, pay-as-you-cook and digital finance.

Co-hosted by MIX and FinDev Gateway, this webinar aims to provide clarity into inclusive fintech and, specifically, how to determine what makes a fintech "inclusive." 

In this webinar, experts from FSD Africa, Kenya Commercial Bank and CGAP's Gateway Academy discuss how to strengthen the value proposition of digital learning sector-wide.

In this webinar, we explore important questions about the future of microfinance. Our invited speakers Ira Lieberman, Chairman and CEO of LIPAM International and Paul DiLeo, Founder and President of Grassroots Capital Management Corp, discuss key takeaways from a two-day workshop held at Lehigh University’s Martindale Center with 34 leaders from the global microfinance community.

The discussion aims to answer the following questions:

Listen to this webinar recording to learn about new tools from CGAP, MIX, One Acre Fund, and i2i shedding light on smallholder families by putting demand- and supply-side data at your fingertips.

In this webinar, our invited speakers from NMB Bank, Tanzania and Creative Metier share their institutions' experience in meeting capacity development needs and employee retention goals.

In this webinar, Gateway Academy’s market development officer & thought leaders from two different FSPs share what they have learned to date on opportunities and obstacles in launching an eLearning programs.

Watch this webinar recording as experts demystify behavioral research and show what measures policymakers can take to design better consumer protection approaches.