Evaluation of the Pilot Project

Location of Job: 
Gurgaon or Delhi, India
11 Feb 2019
18 Feb 2019
About the organization: 

Micro Finance Institutions Network (MFIN) is the self-regulatory organization (SRO) for the Indian microfinance industry. It was established in December 2009 with the sole purpose of promoting the key objectives of microfinance in India and establishing guidelines for responsible lending and client protection in the microfinance industry. Currently MFIN has 53 members non-banking finance company (NBFC) - microfinance institutions (MFIs). MFIN works in areas of advocacy, self-regulation and development for the NBFC-MFIs industry. 

About the Job: 

The “Pilot on incubating models of digital transactions for microfinance lending” was Sponsored by Hong Kong and Shanghai Banking Corporation Limited (India) (HSBC India). The first step towards planning the implementation started in December 2017 for recruitment of a Project Manager and identification of a Technical Support Agency (TSA) for executing the project. Spice Digital Limited (Spice) was selected as the TSP by an external Evaluation Committee and the project activities commenced in April 2018. Spice has been responsible for mobile application design and development, maintenance, training of MFI staff on using the mobile application for collecting repayments, developing client awareness materials, periodic reporting to MFIN and on-ground field support to the six partner NBFC-MFIs for roll out of the Pilot at their selected branches.


  1. Assess the Pilot on five broad evaluation parameters to help HSBC and MFIN understand the relevance, efficiency, effectiveness, (likely) impact and sustainability of the initiative
  2. Provide an independent assessment of the strengths and weaknesses of the Pilot project, looking at the results achieved and the likelihood of realizing the larger goal of cashless/cash-light collection of repayments from MFI clients
  3. Analyze the key conditions necessary for the scaling-up and replication of the model provide appropriate recommendations on focus areas for the next phase of the project

Scope of Work:

The evaluation should use a mixed methods approach, drawing on both primary and secondary, quantitative and qualitative data to come up with an overall assessment backed by clear evidence. The Pilot Evaluation will be conducted in three stages as explained below.

Stage 1 (Preparations): This will include initial meeting with the MFIN Project team to gain a better understanding of the project and for developing a detailed tool (both quantitative as well as qualitative) for exploring the research questions. The data collection tool and process should include

  1. Review of background documents and project progress reports,
  2. Stakeholder interviews with HSBC, MFIN, Spice and the six partner MFIs, and
  3. Field survey with a sample of around 120 clients who have experienced the digital repayment process as part of the Pilot project.

Stage 2 (Field work): The evaluator will use the data collection tools that has been finalized in consultation with MFIN to collect the required data to inform the evaluation.

Stage 3 (Analysis and Evaluation Report): The third stage is for collating and analyzing the data collected to prepare an evaluation report. The report should answer in detail the various questions/sub-questions of each evaluation parameter based on the evidence (quantitative as well as qualitative) that the evaluation team has collected from various sources (project sponsor, implementer, TSP, partner MFIs and clients). The report should also analyze the strengths and weaknesses of the pilot and provide suitable recommendations for scaling it up in the next phase.

Timelines & Deliverables:  

The last date for submission of the 18 February 2019 and the selected evaluator is expected to be onboarded by end-February 2019. The draft evaluation report is to be submitted to MFIN by the last week of March 2019.

How to Apply: 

The consultants are required to submit only one technical proposal. The proposal should be in English and submitted electronically to piyushsingh@mfinindia.org with copy to amitmathur@mfinindia.org with "Name of the MFI: Proposal for HSBC Pilot Project" in the subject line.

The file (in Microsoft Word or pdf) should be named as [Name of the Firm] MFIN Proposal. The proposal can be submitted up to 5 pm on 18 February 2019.

South Asia