DFS Design and Innovation Consultant

Location of Job: 
Suva, Fiji
10 Jan 2019
21 Jan 2019
About the organization: 

PFIP is a Pacific-wide program that has helped more than two million low-income Pacific islanders gain access to formal financial services and financial education. It does so by funding innovative approaches in development of financial services, supporting policy and regulatory initiatives, and empowering consumers. The primary countries of focus for the PFIP are Fiji, Papua New Guinea (PNG), Samoa, Solomon Islands (SOI), Tonga and Vanuatu. PFIP is jointly administered by the United Nations Capital Development Fund (UNCDF) and the United Nations Development Programme (UNDP) and receives funding from the Governments of Australia and New Zealand and the European Union.

About the Job: 

UNCDF/PFIP is looking for a seasoned expert to support their efforts to spur innovations in digital solutions for financial inclusion, primarily in the Pacific, but this may include any other countries where UNCDF is active, such as in Asia or Africa. The expert is expected to support in-country teams in identifying relevant opportunities and providing technical support in designing and delivering projects that promote digital finance innovations in our programme countries.

Tasks and Responsibilities:

  • Scaling the Ave Pa’anga Pau Digital Remittance Solution with Tonga Development Bank:
    • Work with TDB in informing the design and delivery of innovative digital remittances solutions.
    • Oversee and support the implementation of the agreed workplan, resources, deliverables, and communication.
    • Provide technical support on:
      • User experience optimization for driving adoption and usage.
      • Marketing and customer engagement.
      • Developing customer value proposition, including associated use cases.
      • Growth and scaling.
      • Change management and capacity building.
      • Business case and impact analysis
  • Design and Implementation of the Asia-Pacific FinTech Innovation Challenge:
    • Support the design of the Asia-Pacific Fintech challenge, including any funding proposals for UNCDF/PFIP’s partners, donors, and internal stakeholders.
    • Coordinate the efforts related to communication and delivery of the challenge from beginning till the end.
    • Manage and coordinate implementation of the three phases of the innovation challenge (Define and kick-off, Bootcamp, Accelerator), ensuring adequate support to fintech innovators and implementing partners.
    • Communicate and report the progress to UNCDF/PFIP and its designated stakeholders on a regular basis.
    • Document the process and support capturing the lessons learned and the creation of KM products through working with UNCDF/PFIP KM and communication teams 


  • Minimum bachelor degree in economics, sciences, management and/or related discipline.
  • At least eight years of relevant professional experience, including experience in digital financial services.
  • At least three prior engagements of leading design and innovation efforts related to mass market digital finance.
  • Demonstrated experience in innovative product and service design for digital solutions in lowfidelity and low-resource environments.
  • Experience working with banks, MNOs, and technology companies in Pacific markets is required.
  • Knowledge of innovations in the DFS space, particularly of fintech and remittances is desired.
  • Strong verbal and written skills in English.
  • Prior knowledge of UN/UNDP/UNCDF systems is a plus.
  • Strong interpersonal and communication skills for varied cultural contexts.
  • Ability to work independently with minimal supervision.
  • Displays gender, religion, race, nationality and age sensitivity and adaptability.
  • Computer literacy (e.g. Microsoft Word, Excel, PowerPoint) is a prerequisite.
  • Additional skills and knowledge of prototyping tools and technology will be useful.
How to Apply: 

Complete proposals should be submitted to etenderbox.pacific@undp.org (attachments shall not exceed 20MB or on UN JobShop - note UN JobShop supports single document upload hence all documents should be submitted as one single document) by 21 January 2019 (11.59 pm Fiji Time).

For any clarification regarding this assignment please write to ronald.kumar@undp.org.